1. INTRODUCTION

Welcome to Talk Time Mobile.

Talk Time Mobile ("we", "our", "us") respects your privacy and is committed to protecting your personal information.

This terms and conditions explains how we collect, use, store, process and protect your personal information when you visit our website, use our mobile application, participate in our rewards programme, purchase products or interact with our stores and services.

By accessing our website or using our services, you acknowledge that you have read this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Residential or delivery address
• Date of birth, if voluntarily provided

B. Purchase and Billing Information

• Product details and purchase history
• Invoice and billing information
• Device model and exchange details
• Warranty and service-related information
• Transaction references and payment status

C. Talk Time Rewards App Information

• Registered mobile number
• OTP verification details
• Uploaded purchase invoices
• Rewards points earned and redeemed
• Rewards redemption history
• App usage and account activity

D. Technical Information

• IP address
• Browser and device information
• Operating system information
• Website usage information
• Cookies and similar technologies

3. HOW WE USE YOUR INFORMATION

We may use the collected information for the following purposes:

• To process customer enquiries and requests.
• To provide product and service information.
• To process purchases, billing and deliveries.
• To manage warranty and after-sales services.
• To register customers for Talk Time Rewards.
• To verify uploaded invoices.
• To calculate and manage reward points.
• To process rewards redemption requests.
• To communicate special offers, promotions and discounts.
• To improve our website, application and customer experience.
• To prevent fraudulent activities.
• To comply with applicable legal and regulatory requirements.

4. WHATSAPP, SMS AND PROMOTIONAL COMMUNICATION

Talk Time Mobile may communicate with customers through WhatsApp, SMS, phone calls and email for:

• New product launches.
• Special offers and promotions.
• Festival offers and events.
• Rewards points updates.
• Redemption notifications.
• Important service-related updates.

Promotional communications will be subject to applicable consent requirements and customer communication preferences.

Customers can opt out of promotional communications at any time by contacting our customer care team.

5. COOKIES AND WEBSITE TRACKING

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Understand visitor behaviour.
• Analyse website traffic.
• Enhance user experience.
• Remember user preferences.

Customers may manage or disable cookies through their browser settings. Certain website features may not function properly if cookies are disabled.

6. SHARING OF PERSONAL INFORMATION

Talk Time Mobile does not sell or rent customers' personal information to third parties.

However, we may share necessary information with trusted service providers for business and operational purposes, including:

• Payment gateway providers.
• Delivery and logistics partners.
• Technology and website hosting providers.
• SMS and OTP service providers.
• Warranty and service partners.
• Rewards programme service providers.
• Customer support and communication platforms.

We may also disclose information where required by applicable laws, court orders or authorised government authorities.

Such sharing will be limited to information reasonably necessary for the relevant purpose.

7. DATA SECURITY

We take reasonable technical and organisational measures to protect customers' personal information against:

• Unauthorised access.
• Misuse or disclosure.
• Alteration or destruction.
• Data loss.
• Fraudulent activities.

However, no internet-based system or electronic storage method can guarantee complete security.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide our products and services.
• Maintain purchase and billing records.
• Manage rewards accounts.
• Resolve customer complaints and disputes.
• Meet applicable legal and regulatory requirements.

When information is no longer required, we take appropriate steps to delete or securely dispose of it, subject to applicable legal retention requirements.

9. CUSTOMER PRIVACY RIGHTS

Subject to applicable Indian laws, customers may have the right to:

• Request information about their personal data.
• Request correction of inaccurate information.
• Request completion or updating of personal information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise privacy-related complaints.

Customers may exercise these rights by contacting Talk Time Mobile through the contact details provided in this policy.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website or mobile application may contain links to third-party websites, payment services or external platforms.

Talk Time Mobile is not responsible for the privacy practices, content or security of third-party websites.

Customers are encouraged to read the respective privacy policies of such third-party services before sharing personal information.

11. CHILDREN'S PRIVACY

Our services are not intended to independently collect personal information from children without appropriate parental or lawful guardian consent wherever required by applicable law.

If we become aware that personal information has been collected in violation of applicable requirements, we will take appropriate steps to address the matter.

12. CHANGES TO THIS TERMS AND CONDITIONS

Talk Time Mobile reserves the right to update, modify or revise these TERMS AND CONDITIONS from time to time.

Any changes will be published on this page along with the revised effective date.

Customers are encouraged to review this page periodically to stay informed about our privacy practices.

13. CONTACT DETAILS AND GRIEVANCE REDRESSAL

For any questions, concerns, complaints or requests relating to this Privacy Policy or the handling of personal information, customers may contact us using the following details:

Business Name: Talk Time Mobile

Website: https://talktimemobiles.com

Location: Vadodara, Gujarat, India

Customer Care Number: 7227043181/9724840241

Official Email: To be updated

Grievance Officer: Mr. MUNAF M PATHAN

Designation: Grievance Officer

Customers may raise privacy-related complaints or concerns with our Grievance Officer through the official contact details mentioned above.

We aim to acknowledge and address grievances within the timelines prescribed under applicable laws.

14. APPLICABLE LAW

This Privacy Policy shall be governed by the applicable laws of India, including the Digital Personal Data Protection Act, 2023, and applicable rules and regulations, as in force from time to time.

Talk Time Mobile is committed to handling personal information responsibly and respecting the privacy rights of its customers.